Support

Questions, a product that looks wrong, or an idea? Email support@skinally.app.

We can’t give individual medical advice. For questions about your own care, contact your doctor.

Where is my information stored?

Only on your phone. We have no account system and never receive your allergens or health information.

What does “None of your allergens found” mean?

None of your allergens or their related ingredients were found in the ingredient list we had. It doesn’t guarantee a product is safe for you: lists can be incomplete or out of date. Always read the label on the product you buy.

My clinician gave me a QR code. How do I use it?

Open the Allergens tab, tap “Scan my clinician’s code” and point your camera at it.

A product’s ingredients look wrong.

Check the package, then email support@skinally.app with the product name and barcode so we can recheck it.

Is this medical advice?

No. The app gives educational information. Follow your own doctor’s advice.

How do I cancel a subscription?

Subscriptions are managed by Apple or Google. Cancel in your device’s account settings under Subscriptions.